RETURN POLICY

CANCELLATION

We accept order cancellations before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

 

RETURNS (if applicable)

We accept returns of products. Customers have the right to apply for a return within 30 days after the receipt of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons that the goods received are damaged or not correct, the consumer is not required to bear the shipping fee. No restocking fee is to be charged to the consumers for the return of a product.

 

REFUNDS (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, please check your bank account first. If you still haven't received anything yet, please contact your credit card company, and it may take some time before your refund is officially posted. Next, please contact your bank. There are usually takes processing time before a refund is posted. If you’ve done with all of this and you still have not received your refund, please contact us at support@k9-power.net